Q. How long will delivery take?
A. We normally aim to deliver your order within two working days (1pm cut off time) dependant on stock and transport availability.
Q. Can I specify a time and date for delivery?
A. When ordering online you can specify the date of delivery, however we would not be able to specify the time of delivery on that day. This is an all-day delivery service.
Q. Does somebody need to be present to receive delivery?
A. Yes, we will require a signature for proof of receipt and to take responsibility for the products.
Q. Where do you deliver to?
A. We deliver to mainland UK, Excluding the Highlands of Scotland and the Islands of the UK.
Q. Is there a delivery Charge?
A. We will deliver free of charge if your order is over £250 (Inc. VAT) Orders under £250 are subject to a £24.00 (Inc. VAT) delivery charge.
Q. Where on my property will you deliver my order to?
A. Kerbside, Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be as far as possible to the kerbside of the delivery address. The recipient of the products is responsible for any additional lifting once the delivery has been made. Please bear in mind that Insulation products can be bulky and / or heavy.
Q. What type of vehicle will my order be delivered on?
A. We have a number of large vehicles, including articulated lorries that may be used for delivery. Please can you advise us in the comments section on your order if access to the delivery address is limited, failure to do so may lead to delays and an additional charge may be applicable for redelivery.
Q. Who do I speak to if I have a problem or want to amend my order?
A. Please contact us via email - [email protected] or Telephone - 0330 123 1761. Our office opening hours are Monday to Friday 8:00am - 5pm.